Return/Refund Policy

Returns, Refunds & Exchanges

At Rumina Naturals, your health and safety are at the heart of everything we do.

Because our products are ingested or applied directly to the body, we can't verify what happens to them once they leave our facility. Were they stored in a cool pantry? Left in a hot vehicle? Taken on a road trip? We simply don't know.

Once a product is out in the world, we can't guarantee its integrity. To protect all of our customers and ensure every product meets the highest standards of quality and safety, we do not accept returns, exchanges, or refunds on opened or unopened products.

We know this may not be everyone's favorite policy, but it's one we've chosen to uphold in the interest of consumer safety. Thank you for understanding and helping us keep our products safe for every family that uses them.

If you have questions about a product before purchasing, we're always happy to help. Reach out anytime at support@ruminanaturals.ca.

Shipping & Delivery Responsibility

Once your package leaves our hands, it begins its grand adventure with the shipping carrier. When tracking shows your order has been delivered, we consider our part of the journey complete.

Rumina Naturals is not responsible for packages that are lost, stolen, misplaced, or damaged after delivery. If your package has been marked as delivered but seems to have vanished into thin air, we recommend checking with family members, neighbors, building managers, or your local delivery office first.

If your order is still missing, the shipping carrier is the best place to start a claim or investigation. They have access to delivery information that we simply don't.

Damaged, Defective, or Incorrect Orders

While we wish every package arrived looking like it just stepped off a magazine cover, sometimes the journey gets a little bumpy.

Please inspect your order when it arrives. If something isn't right—whether the item was damaged during shipping, is defective, or isn't what you ordered—contact us within 7 days of delivery at support@ruminanaturals.ca and include photos of the product and packaging.

We'll review the situation and do our best to make it right.

Refunds

Refunds are only considered for products that arrive damaged, defective, or incorrect and have been approved by our customer support team.

If a refund is approved, it will be issued to your original payment method. Please note that banks and credit card companies occasionally like to take the scenic route, so processing times may vary before the refund appears in your account.

Questions? We're always here to help and are grateful you've chosen Rumina Naturals.