Refund policy

We have a 30-day return policy—so you’ve got 30 days after receiving your item to decide if it’s a love match.

To be eligible for a return, your item must have been purchased from www.ruminanaturals.ca or www.ruminanaturals.com and be in the same condition that you received it: unopened, unused, and with the safety seal still intact (we’re sticklers for that one).

To start a return, please contact us at support@ruminanaturals.ca. If your return is accepted, we’ll send you all the details on how and where to send your package. Items sent back without prior approval won’t be accepted (we like a heads-up first!).

Rumina Naturals refunds the cost of the product only—original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

Questions? We’re always happy to help at support@ruminanaturals.ca.

Shipping & Delivery Responsibility

Once your package leaves our hands, it begins its grand adventure with the shipping carrier. When tracking shows it’s been delivered, we consider our part of the journey complete.

Rumina Naturals is not responsible for packages that are lost or stolen after delivery. If your order has been marked as delivered but can’t be found, we recommend checking with neighbors, household members, or your local delivery office (porch pirates are, unfortunately, a thing).

If your package is missing, the next step is to contact the shipping carrier directly to open a claim or investigation. They’re the best ones to help track it down from there.

Damages

Please give your order a quick once-over when it arrives. If something isn’t right—whether it’s damaged, defective, or not what you ordered—let us know right away and include a photo so we can make it right.

We wish every package arrived in perfect condition, but sometimes the journey gets a little bumpy. We’ve got you.

Exchanges

Want something different? The quickest way is to return your original item and place a new order once your return is approved. Simple and speedy.

Refunds

Once we receive and inspect your return, we’ll let you know if your refund has been approved. If it has, the refund will be issued back to your original payment method.

Just a heads up—banks and credit card companies sometimes take their sweet time processing refunds, so it may take a few days to show up.